Returns & Exchanges
At Giant Brisbane, we want you to be completely satisfied with your cycling gear, which is why we offer a 30-day return policy for unused items in their original packaging. Whether you need a different size or a different style, our team is committed to getting you back on the road with the right equipment.
Check Eligibility
Ensure your items are in new, uninstalled condition with all original tags and packaging intact within 30 days of purchase.
Contact Our Team
Reach out to our support staff or visit our Brisbane store with your original proof of purchase to initiate the return authorization.
Package Your Gear
Securely pack your items to prevent damage during transit; for bike returns, please ensure all technical components are protected.
Receive Refund or Exchange
Once our technicians inspect the return, we will process your full refund to the original payment method or finalize your new product exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing